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Customer Satisfaction Survey

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Category
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Good
Fair
Poor
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Pre-Order Assistance
   Availability of Guernsey staff
   Knowledge of Guernsey staff
Order Placement via Guernsey Staff
   Ease of ordering
   Attitude of order taker
   Helpfulness of order taker
Order Placement via the Internet
   Ease of ordering
   Speed of ordering
   Helpfulness of online catalog
   Value of available information
Delivery
   Packaging of order
   Accuracy of order
   Condition of product
   Timeliness of delivery
   Attitude of delivery person
   Helpfulness of delivery person
Management Information
   Packing List / Accuracy
   Packing List / Ease of understanding
   Invoice / Accuracy
   Invoice / Ease of understanding
   Usage Reports / Ease of understanding
Problem Resolution
   Availability of Guernsey staff
   Attitude of Guernsey staff
   Helpfulness of Guernsey staff
   Timeliness of corrective action

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